Our Policies on Shipping & Returns
We offer free domestic shipping on all orders. Orders to Canada ship for $50. We're happy to ship internationally. Please contact us for international shipping rates.
How we ship: We usually ship your new treasure to you via FedEx Ground Service. Because of the high value of many of our rugs, FedEx will require your signature upon delivery. If you miss the first delivery attempt, don't panic! FedEx will attempt two more times, or you can schedule a delivery time that works best for you by contacting them direct.
On returns: We believe that every rug has a destiny and ought to be loved in the place that is home. We will accept returns if you have a change of heart, or if the rug just doesn't feel right for you. To return a purchase, contact us within 3 days of delivery, and ship the item back to us within 5 days of delivery. Rug(s) must be in same condition as they were at the time of purchase. Returns will be refunded less the original cost of shipping, and buyer is also responsible for return shipping.