Shipping & Returns
We offer free domestic shipping on all orders. Orders to Canada ship for $50. We're happy to ship internationally. Please contact us for international shipping rates.
We usually ship your new treasure to you via FedEx Ground Service. Because of the high value of many of our rugs, FedEx may require your signature upon delivery. If you miss the first delivery attempt, don't panic! FedEx will attempt two more times, or you can schedule a delivery time that works best for you.
We will accept returns if you have a change of heart, or if the rug just doesn't feel right for you. To return a purchase, contact us within 3 days of delivery, and ship the item back to us within 5 days of delivery. Rug(s) must be in same condition as they were at the time of purchase. Returns will be refunded less the original cost of shipping, and buyer must pay for return shipping.